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Payment & Cancellation Policy
Mobile Notary Payment & Appointment Policies
Booking Deposit & Payment
A $50 booking deposit is required to reserve your mobile notary appointment and is applied toward the total service fee.
The deposit is refundable when at least 24 hours’ notice is provided for cancellation.
The remaining balance is due at the time of the appointment. Additional fees may apply for services such as printing, extended wait time, additional notarizations, or witness coordination, where applicable.
Accepted Payment Methods
Zelle: 347-624-8944
Credit/Debit Card: Secure payment link available (4% processing fee applies)
Cancellations, No-Shows & Rescheduling
Appointments canceled with at least 24 hours’ notice qualify for a refund of the booking deposit.
If less than 24 hours’ notice is given, if the appointment is missed, or if the appointment cannot proceed due to signer unavailability or lack of readiness, the deposit is not refundable. Once the notary is en route or has arrived at the appointment location, the deposit is also not refundable.
One reschedule may be accommodated based on availability. A new deposit may be required.
Any witness fee paid is non-refundable once witness coordination has been arranged.
Signer Readiness & Appointment Requirements
For the appointment to proceed, all signers must be present, alert, willing, and able to understand the document being signed, and must present valid, unexpired government-issued photo identification.
An appointment may not proceed if:
the signer appears drowsy, overly medicated, confused, pressured, or unwilling
identification is missing, expired, or does not reasonably match the document
documents are incomplete, unavailable, or not ready for signing
If the appointment cannot proceed for any of these reasons, the booking deposit will be non-refundable. Any applicable witness fees will also remain non-refundable.
Completed Services & Document Acceptance
All completed notarizations are final. Refunds are not issued for completed notarial services or for documents later rejected by attorneys, government agencies, courts, lenders, or other third parties.
It is the signer’s responsibility to confirm document requirements with the receiving party in advance.
Signers & Witnesses
All required signers and witnesses must be present at the scheduled appointment time.
Additional wait time at the appointment may result in additional fees.
Witness fees are non-refundable, as witnesses reserve time specifically for the scheduled appointment.
Witness Notarization for Florida Wills
Certain documents, including Wills with a Self-Proving Affidavit, require witness signatures to be notarized. Witnesses must present valid, unexpired photo identification. Additional fees apply.
Credible Witness Affidavit
A Credible Witness Affidavit may be used when a signer does not have acceptable government-issued identification under Florida law. Two credible witnesses who personally know the signer must appear and swear to the signer’s identity before the notary.
Requirements include:
two credible witnesses with valid photo identification
witnesses who personally know the signer
oath or affirmation administered before the notary
This service is performed in compliance with Florida law. Additional fees apply.
Optional Printing
Printing is available at $0.50 per page. Documents may be emailed in advance, and printing charges will be added to the final invoice.
Remote Online Notarization – Booking & Cancellation Policy
To ensure a smooth and efficient notarization experience, please review the following prior to booking your Remote Online Notarization session.
Scheduling & Payment
Full payment is required to secure your appointment and prior to the session link being issued.
All sessions include document review, secure platform preparation, and pre-tagging to ensure an efficient and seamless signing experience—especially for multiple signers. Once payment is received, each signer will receive their session link by email.
Rescheduling & Cancellations
A minimum of 24 hours’ notice is required to reschedule or cancel an appointment.Cancellations, missed appointments, or changes made with less than 24 hours’ notice are non-refundable due to time reserved and session preparation completed.
A one-time courtesy reschedule may be offered at our discretion based on the circumstances. This is not guaranteed and does not constitute a refund or credit.
What Is Required From Each Signer
To schedule your appointment, please provide for each signer:
Full legal name (as it appears on the document)
Email address
Phone number
Before Your Session
Each signer must have:
A computer, tablet, or smartphone with camera and microphone
A stable internet connection
Access to the email address where the session link will be sent
A laptop or desktop is recommended for the best experience.
Identification Requirements
Each signer must present an original, unexpired government-issued photo ID:
U.S. driver’s license, or
U.S. or foreign passport
The name on the document must reasonably match the ID presented.
Identity Verification
Each signer is required to complete a secure identity verification process through the platform prior to the live session. If identity verification cannot be successfully completed, the notarization cannot proceed.
If a Session Cannot Be Completed
If a session cannot proceed due to signer-related issues, the time reserved and preparation completed for your appointment have already been performed.
This includes, but is not limited to:
Failure to pass identity verification
Invalid, expired, or unacceptable identification
Technical or internet issues on the signer’s end
Not being ready at the scheduled time
Missing or incomplete documents
Required witnesses not available
If the online notarization cannot be completed due to signer-related issues, a partial refund may be provided based on the circumstances. Fees already incurred for preparation, appointment time, identity-verification attempts, platform services, technical assistance, and scheduled witnesses are non-refundable.
Witnesses
If your document requires witnesses, they may be provided upon request.
If you are providing your own witnesses, the following must be submitted in advance:
Full legal name
Email address
Phone number
Residential address
Witnesses must have valid ID, a camera-enabled device, and internet access.
Late Arrival
Please be ready at your scheduled time. If you are more than 10 minutes late, the session may need to be rescheduled and a new booking will be required. Accommodation cannot be guaranteed.
Document Preparation Requirements
Documents must be fully completed prior to the session. The notarial certificate section must be left blank for the notary to complete.
Notaries of South Florida does not prepare or review legal documents or provide legal advice. Incomplete or incorrect documents may result in rescheduling.
Final Sale
Notaries of South Florida is not responsible for documents rejected by attorneys, courts, lenders, or any other receiving party. It is the signer’s responsibility to inquire in advance about any specific requirements and to confirm that the document will be accepted before the appointment.
Payment Methods
Zelle: (347) 624-8944 (Monica Diaz)
Credit/Debit Card: Payment link available upon request (4% processing fee applies)